According to business leader Lee Iacocca, effective leaders focus on three ‘p’s’
- People
- Products
- Profit
According to Mark McCormack, individuals with a finely tuned people sense, and an awareness of how to apply it, invariably take the edge.
For every action their is a reason why people act that way. Hierarchical needs are a big and major reason behind people’s behavior.
The image has been taken from the slides of chapter 12
The triangle above shows the hierarchical needs that are required by every human being.
How leaders can motivate their employees at workplace for better productivity-
- Effective leaders motivate people to accomplish tasks
- Understand the needs of others
- Arrange conditions so that individual needs can be met
- For most employees, a few words of appreciation create renewed energy and job commitment
- Most employees leave their jobs because they do not feel they are recognized
- Most people believe they could give as much as 15 percent to 20 percent more effort at work than they now do with no one recognizing any difference.
Lets get into employee engagement-
- Engagement involves both job satisfaction and organizational commitment
- Engaged employees show high levels of energy and persistence, striving as hard as they can to do good work
- Challenge that faces leaders is to tap the performance potential of all employees
- Negative attitudes and disruptive behavior of actively disengaged employees can be harmful to an organization
- Benefits of engagement are significant in improving organizational performance
Emotional Intelligence-Emotional intelligence, or E I, is the essential and indispensable requirement for effective leadership.
Some good examples of emotional intelligence are-
Link for these examples-https://www.quora.com/What-are-some-good-examples-of-emotional-intelligence.
1) Self- awareness – they are clear of what they feel and why.
2) to gracefully accept defeat– a high Emotional quotient (EQ) person is sure to let go and accept the situation as it is happily.
3) Empathy– a high EQ person is comfortable to walk in someone else’s shoe. They crave understanding of others easily. And know the difference between sympathy and empathy.
4) Agree instead of Argue when there’s no hope– because they understand its better to loose an argument (unless you’re a lawyer) than a friend.
5) Act instead of React– They take responsibilities for their actions and usually are very positive and grateful people. They are usually “Non-complainers and non-blamer”.
6) Patience- more than to wait for things its more important how one waits. High EQ people are again a calm and composed self in this situation.
7) Self-Control – They are good at managing their emotions before it bursts up like volcano. They understand human emotions are very strong and cannot be neglected and thus, they handle it swiftly.
8) Ability to deal with sarcasm humorously.
9) Social presence– they are a joy to be around be it in real world or virtual world.
Leaders who have the 3 C’s of coaching, communicating, and collaborating are in great demand.
There are 2 types of emotional intelligence, interpersonal that is the ability to understand people and intrapersonal that is ability to form an effective model of oneself and then to use it efficiently in life.
Under the art of persuasion one has to work with these three dimensions-
understanding people, managing conflict and effective use of words. All are required in order to lead a team as well as working in a team.
Rhetoric in a nutshell is using a language to influence others and art that results in persuasion. Some issues of Rhetoric are Blame, value and choices.
Aristotle identifies three tools of Rhetoric and they are listed below-
- Ethos: Argument by character
- Logos: Argument by logic
- Pathos: Argument by emotion
Avoiding conflict is very essential and is needed at times in order to lead towards positive results and avoid reduction in productivity. A good leader always identifies the ways to deal with it and he has to as with authority comes great responsibility.
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